Senior IT Assistant – Systems Engineer

As a member of Digital Ecosystems Support Sector (DESS) within the Digital Services Unit, you will play a key role in maintaining, consolidating and enhancing the existing infrastructure, while taking part in initiatives aimed at further developing and deploying new services.

The EPPO Digital Environment
The EPPO’s Digital environment is composed of two main domains: Operational and Administrative.

• From an operational perspective, the Case Management Ecosystem is the core business system of the EPPO, allowing European Prosecutors and EPPO case analysts to perform all the casework and analysis-related functions, at every stage of the case lifecycle, from initiation to investigation, prosecution and closure.
• From an administrative perspective, there are all the supporting digital services (and their underlying infrastructure and systems), used daily by all EPPO staff.

About the Digital Ecosystems Support Sector (DESS)
The DESS is, on one hand, responsible for the setup, daily operational support and security of the underlying IT infrastructure supporting all EPPO IT Systems. On the other hand, it provides subject-matter expertise on technical projects and further develops the EPPO’s digital landscape.

It is a multidisciplinary Sector with different technical profiles – application, database, security, network, infrastructure and systems.

The Sector provides support to IT systems during the EPPO’s extended business hours (08.00-19.00) and is on-call outside of these hours when needed.

You will be one of the main contacts handling day-to-day technical incidents/requests related to the underlying systems (Windows/Linux/RHOS) and implementing requirements and requests deriving from ongoing projects.

Tasks and responsibilities:

Reporting to the Head of DESS, as a Systems Engineer, you will have the technical role, as what pertains to systems operations (Linux and Windows servers, containers and container orchestration platforms). Additionally, you will take part to the maintenance, improvement and lifecycle planning of the overall infrastructure. Your primary responsibilities will include:

• Assisting in administering, monitoring and maintaining the EPPO IT systems to deliver a 24/7 secure, reliable and efficient service for the whole organisation.
• Assisting in implementing required security measures and policies in EPPO systems.
• Operating EPPO IT services according to agreed service levels, ITSM best practices, internal policies and procedures.
• Assisting in drafting technical documentation, creating and testing standard operational procedures.
• Providing 2^nd and 3^rd level of support for the systems, registering and troubleshooting incidents and escalating them to external parties.
• Participating in on-call standby shifts outside standard working hours according to the schedule.