Service Desk Assistant-INTER-AGENCY

The European Public Prosecutor’s Office, the independent public prosecution office of the European Union, is seeking applications for the position of Service Desk Assistant. 

Tasks and responsibilities: 

Reporting to the Head of Corporate Services Sector your tasks will include, but not be limited to the following:

• Acting as a first point of contact for all technical support issues;
• Management of all IT and non-IT related requests, providing first level support and assignment of issues for second level support as required;
• Ensuring the installation, conduct computer diagnostics to determine nature of problems;
• Logistical support and management of office supplies;
• Requesting IT equipment for newcomers;
• Liaising with EPPO services and stakeholders at all levels for requests processing;
• Performing any other administrative duties as requested;
• Implementing other ad hoc tasks upon direction from the Head of Sector.

How to apply