Description
The European Public Prosecutor’s Office is seeking applications for the position of Senior IT Assistant – Systems Engineer.
As a member of Digital Ecosystems Support Sector (DESS) within the Digital Services Unit, you will play a key role in maintaining, consolidating and enhancing the existing infrastructure, while taking part in initiatives aimed at further developing and deploying new services.
Tasks and responsibilities:
Reporting to the Head of DESS, as a Systems Engineer, you will have the technical role, as what pertains to systems operations (Linux and Windows servers, containers and container orchestration platforms). Additionally, you will take part in the maintenance, improvement and lifecycle planning of the overall infrastructure. Your primary responsibilities will include:
- Assisting in administering, monitoring and maintaining the EPPO IT systems to deliver a 24/7 secure, reliable and efficient service for the whole organisation.
- Assisting in implementing required security measures and policies in EPPO systems.
- Operating EPPO IT services according to agreed service levels, ITSM best practices, internal policies and procedures.
- Assisting in drafting technical documentation, creating and testing standard operational procedures.
- Providing 2nd and 3rd level of support for the systems, registering and troubleshooting incidents and escalating them to external parties.
- Participating in on-call standby shifts outside standard working hours according to the schedule.